STEP 1

Switch off the power for your box and make sure that the adapter's power light is off.

STEP 2

Locate the Smartcard at the front or right side and gently pull it out. Make sure that the adapter's power light is off.

STEP 3

Wipe the Smartcard's gold chip clean using a dry soft cloth.

STEP 4

Make sure the gold chip is facing upwards and reinsert it all the way in.

STEP 5

Switch on the power for your box and make sure that the adapter's power light is on. Please wait for 5 minutes.

STEP 6

Turn on your box. You should no longer be experiencing this problem.

If issue persist, please submit your feedback form and attach a picture of your smart card number for assistance.

Steps to capture General Tab from STB Diagnostics

STEP 1

On your remote, press the HOME button and the home menu will be displayed at the bottom of your screen.

STEP 2

Navigate to SETTINGS and press OK

STEP 3

Navigate to STB DIAGNOSTICS and press OK

STEP 4

From the General tab, take a a screen capture of this page and attach in feedback form.