You can proceed with below BTS if the weather is good. Otherwise, you may try again later.

STEP 1

On your remote, press the HOME button and the home menu will be displayed at the bottom of your screen.

STEP 2

Navigate to SETTINGS and press OK

STEP 3

Navigate to STB DIAGNOSTICS and press OK

STEP 4

Refer to the signal strength % shown on the top left of your screen.

If it is 65% or higher, please take the screenshot and submit the feedback form.

If it is below 65%, please go to STEP 5.

STEP 5

Switch off the power for your box and make sure that the adapter power light is off.

STEP 6

Unscrew the satellite cable from the box and pull it out.

STEP 7

Plug the satellite cable back into the box and screw it back securely.

STEP 8

Switch on the power for your box and make sure that the adapter power light is on. Please wait for 5 minutes.

STEP 9

Turn on your box. You should no longer be experiencing this issue.

If issue persist, please contact us via WhatsApp and attach a picture of your General tab of the STB Diagnostics for assistance.

Centralized Dish

If issue persist under a centralized satellite dish, please refer to your respective Building Management before contacting our agents.